Privacy Policy

1. Parties

This Privacy Policy applies to:

Jemma Blom Studio, the owner and operator of the website (insert website URL) ("Jemma Blom Studio" or "we" or "us"), and Users, meaning all visitors, customers and individuals accessing the website ("you").

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2. Definitions

Personal information means information relating to an identifiable natural person or, where applicable, a legal entity, as defined under the Protection of Personal Information Act (POPIA). This may include your name, contact details, address, and any information you provide when placing an order or subscribing to updates.

Technical information means data automatically collected by our website or servers, including IP addresses, browser type, device details, referring pages, date/time stamps and general usage information.

Processing means collecting, storing, using, updating, transferring or deleting personal or technical information.

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3. Collection of Personal Information

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3.1 Information you provide directly

We collect the following information when you place an order, subscribe to our mailing list or contact us:

• Name and surname

• Email address and phone number

• Billing and shipping address

• Payment information (processed securely by third-party payment gateways; we do not store credit card numbers)

• Any information included in email correspondence or contact forms

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3.2 Information collected automatically

When you browse the website, we automatically collect:

• Device and browser information

• IP address

• Pages visited, products viewed and related website usage data

• Cookies and similar technologies for performance, analytics and functional purposes

You may browse the website without sharing personal information, but certain features (such as placing an order) require it.

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4. Use of Personal Information

We use your information for the following purposes:

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4.1 Order fulfilment

To process, confirm and deliver your orders, including sending order notifications and communicating delivery updates.

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4.2 Customer support

To respond to enquiries, assist with issues and provide service-related communication.

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4.3 Marketing (optional)

To send newsletters and updates if you opt in to receive them. You may unsubscribe at any time.

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4.4 Website improvement

To analyse how the website is used, improve user experience, and maintain security and performance.

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4.5 Legal compliance

To comply with tax, financial and legal obligations.

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4.6 Sharing with service providers

We may share necessary personal information with:

• Payment processors

• Courier and delivery partners

• Website hosting or analytics services

All such providers are required to protect your information and may only use it for services related to your order and experience.

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4.7 Anonymised data

We may anonymise and aggregate non-identifying information for analytics and reporting.

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5. Legal Basis for Processing

We process your information based on:

• Contract performance to fulfil and deliver your orders

• Consent when you subscribe to marketing communications

• Legitimate interests in website security, fraud prevention and analytics

• Legal obligation for tax and financial recordkeeping

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6. Retention of Information

We retain:

• Financial and order records for 5 years (required by law)

• Marketing information until you withdraw consent

• Technical data for as long as necessary for website optimisation and security

You may request deletion of your information unless legal retention applies.

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7. Disclosure of Personal Information

We may disclose personal information:

• To trusted third-party service providers as needed for fulfilment, delivery or website operations

• If required by law or legal process

• To protect the rights, safety or property of Jemma Blom Studio or our users

• In the event of a business sale or transfer (you will be notified in such a case)

• As anonymised data to analytics platforms

We do not sell personal information to third parties.

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8. Security Measures

We take reasonable, industry-appropriate steps to protect your information, including:

• Encrypted data storage

• Secure payment processing through verified third-party gateways

• Firewalls and server security

• Limited internal access on a need-to-know basis

• Regular updates of antivirus and security tools

• Periodic system reviews and improvements

No online system is completely risk-free, but we take care to minimise risks as much as possible.

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9. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information

• Request correction or update of inaccurate or incomplete information

• Request deletion of information where legally permissible

• Withdraw consent for marketing at any time

• Object to certain types of processing

• Lodge a complaint with the Information Regulator

We may require proof of identity before fulfilling requests.
We will respond to access requests within 30 days.

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10. Cookies

Our website uses cookies to improve browsing, analyse traffic and enhance functionality.

You can disable or delete cookies in your browser settings. Please note that some website features may not function fully if cookies are disabled.

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11. Third-Party Links

Our website may contain links to third-party websites. Jemma Blom Studio is not responsible for the privacy practices, security, or content of external websites. We recommend reading the privacy policies of any linked sites before providing personal information.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on the website with at least 30 days' notice before taking effect. Continued use of the website after updates means you accept the revised policy.

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13. Contact Details

Jemma Blom Studio
Pretoria, South Africa
Email: jemmablomstudio@gmail.com

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14. Jurisdiction

This Privacy Policy is governed by the laws of the Republic of South Africa.
Any disputes will fall under the jurisdiction of South African courts, subject to applicable consumer protection laws.